Privacy/Terms and conditions
Confidentiality and Privacy
Create Space, will never pass on client information to third parties. Any personal and/or business details will be kept completely confidential.
I adhere to relevant privacy regulations as set out by the ICO (Information Commissioner’s Office).
A data protection policy is available on request.
Examples of work
It is helpful to have examples of previous work on social media and to show new clients.
Create Space will ask clients for their consent prior to any photographs being taken.
Insurance
I hold full Professional Indemnity and Public Liability Insurance cover for my services.
I treat all possessions with care. However, in the event of an accident, I will not be liable for any damage or breakage.
Associations
Create Space is a full Member of APDO UK (The Association of Professional Delutterers and Organisers).
I abide by their Code of Ethics.
Cancellation
48 hours notice is required for a cancellation.
If this notice is not received, the client will be liable for the full fee agreed.
If Create space cancels the session, I will endeavour to reschedule at a convenient time for the client.
Removal of items
I dol not take away, or dispose of any items from your house. Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion.
Payment Terms
An invoice will be issued and on completion of the assignment. The payment is due within 3 days by bank transfer, using the details on the invoice.
A full terms and conditions form will be emailed to new clients. A signed form is required before the first session.
Privacy Policy
Create Space decluttering and Organisation customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to complain
Contact details
Telephone
07742986803
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to comply with legal requirements:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
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Directly from you
How long we keep information
Any information is kept for the duration of our work together. You will then be added to a mailing list which you can unsubscribe from at any time.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: jasmine@create-space.online
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint